Privacy Policy Overview

Your privacy is important to us. This policy explains what personal information we collect and how it’s used and protected at serqualis.com.

What We Collect

We gather specific information to improve your experience and deliver personalised recommendations.

• Contact details such as name, email, and phone when you request information or schedule a session.
• Service-related data collected during communications and consultations to tailor our approach to your needs.
• Technical usage data including IP address and browser type for website functionality and security.
• Feedback or comments you voluntarily provide to help us improve our services.

How We Use Data

Your data is processed only as needed to deliver our analytical reviews, consultations, and communications.

• To provide tailored recommendations and answer your queries promptly and accurately.
• To facilitate client support and respond to your requests efficiently.
• To monitor website performance, enhance security, and prevent misuse.
• To improve our services based on client feedback and anonymous trends.

Lawful Basis for Data

We process your data under lawful bases in accordance with Australian privacy laws.

Typically, your consent, our legitimate interests, or compliance with legal obligations forms the legal basis for processing.

Sharing Data

We only share your data with trusted entities as necessary for service delivery or compliance.

• Data may be shared with service providers strictly for operational and administrative support purposes.
• We comply with legal requests or regulatory authorities when required by law.
• No information is sold or provided to third parties for marketing or unrelated purposes.

Data Security

We employ technical and procedural safeguards to protect personal information from unauthorised access, alteration, or loss. All data is stored securely, and access is restricted to authorised personnel only. We regularly review our processes to maintain robust data security.

Your Rights

You have rights regarding your personal data under applicable laws.

• Access personal information we hold about you by submitting a formal request.
• Request correction of inaccurate or outdated information.
• Withdraw consent or object to processing where applicable by contacting us.
• Request deletion of your information where legally allowed.

Cookie Use

We use cookies for site functionality and anonymous analytics. Read our cookie policy for more details.

Cookie Policy Cookie Policy

Contact Us

If you have any privacy or data concerns, our team is here to answer your questions.

Policy Updates

We may update this policy from time to time. Any notable changes will be communicated promptly.